PRIVACY POLICY
Effective Date: February 20, 2026
Whittier Village Pools (“WV Pools, Inc.,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We may collect name, email address, phone number, service address, billing information, payment information, information submitted through contact forms, communication preferences, and service history and notes.
Payments are processed through Full Steam and/or Square. We do not store complete credit card numbers on our servers. Payment card information is transmitted securely to our payment processor via encrypted connection.
2. How We Use Your Information
We use information to provide pool maintenance services, schedule appointments and service visits, process payments and send invoices, respond to inquiries and customer service requests, send service updates and appointment reminders, send marketing emails and SMS messages, maintain service records and history, improve our website and services, comply with legal obligations, and enforce our Terms and Conditions.
3. Marketing Communications
You may receive marketing communications from us via email, SMS text messages, and phone calls.
For email marketing, you may opt out at any time by clicking the “unsubscribe” link in any marketing email.
For SMS/text marketing, you may opt out at any time by replying STOP to any text message. Message and data rates may apply. Message frequency varies based on your service plan and promotions.
For phone marketing, you may opt out at any time by requesting removal from our call list.
Opting out of marketing communications will not affect service-related communications such as appointment reminders, invoices, or important account updates.
4. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to improve website performance, analyze traffic and user behavior, enhance user experience, and remember your preferences.
You may adjust your browser settings to disable cookies, though this may affect website functionality.
5. Sharing of Information
We do not sell your personal information to third parties for monetary consideration.
We may share information with payment processors (Full Steam and/or Square), scheduling and dispatch software providers, email and SMS marketing platforms, service providers necessary to operate our business, and legal authorities when required by law.
These third-party service providers are required to safeguard your data and use it only for the purposes we specify.
6. Third-Party Links
Our website may contain links to third-party websites including payment processors, social media platforms, and other services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
7. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, use, and share, request access to your personal information, request deletion of your personal information (subject to legal exceptions), request correction of inaccurate information, opt out of the sale or sharing of personal information (we do not sell personal information), and not be discriminated against for exercising these rights.
To exercise these rights, contact us at:
Email: info@whittiervillagepools.com
Phone: 562-693-9464
Mail: 16250 Whittier Blvd, Whittier, CA 90603
We will respond to your request within 45 days of receipt. We may need to verify your identity before processing your request.
We do not sell your personal information to third parties and have not sold personal information in the past 12 months.
8. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as necessary to provide services, maintain accurate business records, and comply with legal obligations.
Upon service cancellation, we retain records for a minimum of 4 years for tax, accounting, and legal purposes as required by California and federal law. After this retention period, personal information is securely deleted or anonymized unless we are required by law to retain it longer.
Service history and technical records may be retained longer if necessary for warranty claims, legal disputes, or regulatory compliance.
10. Children’s Privacy
Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from anyone under 13 years of age.
If we discover that we have collected information from a child under 13, we will delete such information from our systems immediately. If you believe we may have collected information from a child under 13, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Updates will be posted on this page with a revised effective date.
Material changes to this Privacy Policy will be communicated to customers with active service agreements via email to the address on file.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Do Not Sell My Personal Information
We do not sell, rent, or trade your personal information to third parties for monetary consideration. We do not share your personal information with third parties for their own marketing purposes.
For purposes of California law, we do not “sell” or “share” personal information as those terms are defined under the California Consumer Privacy Act (CCPA).
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:
Whittier Village Pools
WV Pools, Inc.
16250 Whittier Blvd
Whittier, California 90603
Email: info@whittiervillagepools.com
Phone: 562-693-9464
Website: www.whittiervillagepools.com
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed
